Shipping policy

Last Updated: August 15, 2026

Thank you for shopping with ValeraSupp. We are committed to processing and delivering your orders as quickly as possible.

1. Order Processing

Orders are typically processed within 1–2 business days after payment is successfully received.

Orders placed on weekends or holidays will generally begin processing on the next business day.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

2. Shipping Times

Estimated delivery times are:

Standard Shipping: 3–7 business days
Order Processing: 1–2 business days

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, weather, holidays, high order volumes, or circumstances beyond our control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on your order and delivery location.

Any applicable free-shipping promotions will be clearly displayed on our website or at checkout.

4. Order Tracking

When tracking information is available, we will send it to the email address provided with your order.

You may use the tracking number provided by the shipping carrier to monitor your package.

Please allow some time for tracking information to become active after your order has shipped.

5. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you provide an incorrect or incomplete address, please contact us immediately at:

support@valeranaturals.com

We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

6. Lost, Stolen, or Delayed Packages

Once an order has been delivered to the shipping address provided by the customer, ValeraSupp is generally not responsible for packages that are lost or stolen after delivery.

If your package appears to be delayed or missing, please first check the tracking information and contact the shipping carrier.

You may also contact us at support@valeranaturals.com, and we will do our best to assist you.

7. Damaged Packages

If your order arrives damaged, please contact us as soon as possible at support@valeranaturals.com.

Please provide your order number and photographs of the damaged product and packaging so that we can review the issue and determine the appropriate resolution.

8. Shipping Restrictions

Certain products may be subject to shipping restrictions depending on the destination and applicable laws.

We reserve the right to cancel an order if we are unable to legally or reasonably ship a product to the requested destination.

9. International Orders

If international shipping is offered, customers may be responsible for applicable customs duties, taxes, import fees, or other charges imposed by the destination country.

ValeraSupp is not responsible for delays caused by customs or government authorities.